PTA directs cellular mobile operators to improve voice, SMS and data services

GNN  |  Dec 31, 2020

Islamabad: Pakistan Telecommunication Authority (PTA) has directed the cellular mobile operators (CMOs) to improve the voice, SMS and data services up to the licensed standards, within 30 days. The authority issued the instruction after it found anomalies during a survey.

The PTA has published independent cellular Quality of Service (QoS) Survey results of 4th Quarter (Q4) of 2020 on PTA website

In order to measure the performance & service quality of 2G (GSM), 3G (UMTS / HSPA+) & 4G (LTE), of Cellular Mobile Operators (CMOs), independent Quality of Service (QoS) survey was performed using newly procured automated QoS monitoring & benchmarking tool “Smart-Benchmarker”- from 23rd November to 11th December 2020 in Kabirwala, Hyderabad, Islamabad, Karachi, Lahore, Quetta and Peshawar.

After detailed analysis of the survey results, voice and SMS services of CMOs were found below the minimum required licensed standards whereas, data services of all CMOs were found satisfactory and up to the mark.

Based on the survey results, CMOs have been directed to rectify the identified anomalies.

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